Refund policy

At Urban Mix, we take pride in delivering premium-quality products that are carefully checked before dispatch. To maintain product hygiene and quality standards, we currently do not offer return and refund. However, we do provide a hassle-free exchange under specific conditions.

✅ Exchange Eligibility

You are eligible for an exchange if:

• The product received is damaged, defective, or incorrect

• Exchange product will be delivered within 5-7 woroing days.

• The issue is reported within 48 hours of delivery

• The product is unused, in its original condition, and with original packaging