terms and conditions

1. Introduction

Welcome to Urban Mix Mart! These Terms and Conditions govern your use of our website urbanmixmart.in and the purchase of products from our store. By accessing our website or placing an order, you agree to these terms. Please read them carefully.

2. Products and Services

We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the descriptions or images are complete or error-free. Products are subject to availability, and we reserve the right to limit quantities or refuse service.

3. Ordering and Payment

Ordering: When you place an order, you are making an offer to purchase products subject to our acceptance. We may refuse or cancel orders at our discretion.

Payment: We accept credit cards, debit cards and UPI payments. All payments are processed securely.


4. No Return, Only Exchange Policy

At Urban Mix, we take pride in delivering premium-quality products that are carefully checked before dispatch. To maintain product hygiene and quality standards, we currently do not offer returns. However, we do provide a hassle-free exchange under specific conditions.

You are eligible for an exchange if:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused, in its original condition, and with original packaging

5. Limitation of Liability

To the maximum extent permitted by law, Urban Mix Mart is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.


10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective when posted on our website. It is your responsibility to review these terms periodically.

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